You have 7 days from the date your order is delivered to request a return.

Because our products are research chemicals and are sensitive by nature, returns are accepted only for items that remain unopened and unused in their original, sealed packaging. Once a vial’s seal has been broken, its storage conditions, handling, and chain of custody can no longer be verified. For this reason, opened or used items are non-returnable and cannot be resold or restocked.

This standard is consistent with accepted laboratory-supply practices. It helps ensure that every product we ship remains exactly as it left our facility: third-party tested, sealed, and batch-traceable. This policy is not a reflection of the individual order; it is necessary to protect product integrity and maintain trust across our entire catalogue.

To request a return, contact us within 7 days of delivery and provide your order number and reason for the return. We may request photographs or other information to confirm that the product remains sealed and eligible for return.

Once the returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Items that are opened, used, unsealed, damaged, or returned after the 7-day period are not eligible for a refund. Shipping costs are non-refundable unless the item was delivered incorrectly or was defective upon arrival. Only regular priced items may be refunded. Sale items cannot be refunded unless.

The Procedure for a return of product is as follows

• Contact us below providing order number and reason for return
• We will contact you requesting photographs of the items
• We will review once the photographs are received and confirm if you are eligible for a return with instructions
• Once items have been delivered back we will make contact to confirm the return has been accepted
• We will then process your replacement or refund

Lost in Transit/Damaged Products

Should your order become lost or damaged in transit please contact us using the form below and we will cover it for you. Every

If your order arrives damaged or doesn’t arrive at all, you’re covered. This protection is separate from the 7-day return window outlined above.

To make a claim, simply contact us with your order number and clear photos of the parcel and its contents as they arrived if damaged or alternatively if the parcel has not arrived we will investigate the missing item. Once we’ve reviewed the details, we’ll arrange either a free replacement or a full refund — whichever you prefer.

• Damaged on arrival: Send photos of the outer packaging and affected items.
• Lost in transit: We’ll work with the courier to locate your package. If it can’t be found, we’ll arrange a replacement.
• Wrong item received: We’ll send the correct item and cover the return postage.

Timing for Refunds or Replacement

Cypto payment returns will be completed within 3 business days

Card payments can take up to 5 business days with pay later services taking up to an additional 7 days to be processed by that financial institution.